Chameleon Support is highly
experienced IT Support business

 

 Chameleon Support is a highly experienced IT support business based in Nottinghamshire, offering tailored, adaptable, and flexible managed IT support services. Since our founding in 2005, we have established ourselves as a leader in the IT industry, known for our award-winning technical excellence and commitment to exceptional customer service.

Celebrating 15 years of trading in 2020, our success and growth are driven by our transparent and flexible support agreements. Our dedicated support team consistently goes above and beyond to provide excellent customer service. We pride ourselves on our ability to answer the phone when you need us, ensuring you always speak to a real person, not a call center. Impressively, our first-time response rate is under 15 minutes 80% of the time.

At Chameleon Support Ltd, we offer a comprehensive range of services, including:

  • Cyber Security, helping businesses achieve Cyber Essentials Plus accreditation
  • Azure infrastructure and Office 365 management
  • System and process automation 
  • Helpdesk Service
  • Disaster recovery
  • Endpoint device management
  • Cloud communications

Our approach to IT support is proactive and client-focused. No matter the issues, we provide advice, guidance, and support, making us a one-stop shop for all your technological needs. Our dedication to quality is reflected in our 100% client retention rate since 2005. We are confident in the services we deliver, which is why we offer flexible rolling agreements instead of tying our customers into long-term contracts.

We ensure the quality and reliability of our IT support through:

  • Standard operating procedures
  • Key Performance Indicators (KPIs) to track performance
  • Quality audits
  • Escalation paths and ticketing systems to track feedback
  • Comprehensive team training
  • A core support staff team employed for over several years

Chameleon Support Core Values

  • Customer Focus: We prioritize our clients’ needs and work tirelessly to provide solutions that meet their unique requirements.
  • Integrity: We conduct our business with honesty and transparency, building trust with our clients.
  • Reliability: Our clients can depend on us to deliver consistent and high-quality support.
  • Innovation: We embrace the latest technologies to ensure we provide cutting-edge solutions.
  • Teamwork: We believe in the power of collaboration and support each other to achieve our goals.
  • Continuous Improvement: We are committed to learning and growing to provide the best services possible.

Chameleon Support Mission Statement

“To provide exceptional IT support services that empower businesses to achieve their goals through innovative, reliable, and customer-centric solutions. We are dedicated to continuous improvement, integrity, and teamwork, ensuring our clients receive the highest level of service and support.”

We invite you to experience the Chameleon Support difference, where our passion for technology and commitment to our clients drive everything we do.