1. Definitions and Interpretation
1.1 The following terms shall have the following meanings unless inconsistent with the context.
2. Information About Us
2.1 Our Site is owned and operated by the Company.
2.2 Our VAT number is 115919214.
2.3 Our Data Protection Coordinator can be contacted by email at dpo@Chameleonsupport.co.uk by telephone on 0115 736 5073, or by post at Lancaster House Concorde Way, Millennium Business Park, Mansfield, England, NG19 7DW
2.4 We are registered with the Information Commissioners Office under number
3. What Does This Policy Cover?
4. What Data Do We Collect?
(b) date of birth;
(d) business/company name
(e) job title;
(g) contact information such as email addresses and telephone numbers;
(h) IP address;
(i) web browser type and version;
(j) operating system;
(k) a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
4.2 If you telephone Us, We may monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to Us, for disputes, for training purposes or for crime prevention and to improve the quality of Our customer service.
5. How Do We Use Your Data?
5.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the GDPR at all times. For more details on security see section 6, below.
5.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by contacting Us or asking to subscribe to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
(a) Providing and managing your access to Our Site;
(b) Personalising and tailoring your experience on Our Site including, without limitation, Our live-chat service;
(c) Supplying Our services to you (please note that We require your personal data in order to enter into a contract with you);
(d) Personalising and tailoring Our services for you;
(e) Replying to emails from you and supplying you with information you have requested;
(f) Analysing your use of Our Site and gathering feedback to enable Us to continually improve Our Site and your user experience;
5.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by email with information, news and offers on Our products and services. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
5.4 Third parties whose content appears on Our Site may use third party Cookies, as detailed below in section 12. Please refer to section 11 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
5.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
5.6 You can require Us to correct any mistakes in Your information which We hold free of charge. If You would like to do this please email Us (see ‘Contact Us’ below).
5.7 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
(a) All personal data stored/collected/communicated will be kept no longer than 12 months at which stage it will be purged from our system.
6. How and Where Do We Store Your Data?
6.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.
6.2 Your data will only be stored within the European Economic Area (the “EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein).
6.3 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
6.4 Steps We take to secure and protect your data include:
(a) only sharing and providing access to your information to the minimum extent necessary, subject to confidentiality restrictions where appropriate, and on an anonymised basis wherever possible;
(b) using secure servers to store your information;
(c) verifying the identity of any individual who requests access to information prior to granting them access to information;
7. Do We Share Your Data?
7.1 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
7.2 We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
8. What Happens If Our Business Changes Hands?
8.2 In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
9. Your Right to Withhold Information
9.1 You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site such as Our live-chat or Our enquiry form you may be required to submit or allow for the collection of certain data.
10. How Can You Access Your Data?
10.1 You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at dpo@Chameleonsupport.co.uk, or using the contact details below in section 12.
11.2 By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies may occasionally be used on Our Site for things like advertising services. For more details, please refer to section 6, above, and to section 12.6 below. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
11.4 Before Cookies are placed on your computer or device, you will be shown a pop-up form requesting your consent to set those Cookies. By giving your consent to the placing of Cookies you are enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of Our Site may not function fully or as intended.
12. Contacting Us